Version: 20 October 2026.<\/p>\n
The shop is preparing to open.<\/strong> Ordering and payment are not yet available; approval of the payment service with Maksekeskus is in progress. These terms describe the sales process after opening. Carrier prices and estimated transit times will be published before we start accepting orders.<\/p>\n The seller at finething.ee is A Fine Thing O\u00dc, registry code 17623627. Registered and return address: P\u00e4rnu mnt 129b-15, Kesklinna linnaosa, Tallinn, Harju maakond, 11314, Estonia. Contact: info@finething.ee<\/a>.<\/p>\n Prices are in euros. The seller is not VAT-registered and does not add VAT to the price. Product descriptions, characteristics, prices and availability appear on the product pages. The complete total, including delivery, is shown before payment.<\/p>\n Select products and quantities, add them to the basket, enter your contact details and choose a carrier and parcel locker. Check your order and total, read these terms and tick the agreement box. Confirming the order creates an obligation to pay.<\/p>\n You can pay using the Estonian bank payment methods offered at checkout. Payments are mediated by Maksekeskus AS<\/a> (registry code 12268475). Payment takes place outside the shop in the bank\u2019s secure environment. The seller does not receive your online banking passwords or authentication codes. Personal data needed for payment is passed to the authorised processor Maksekeskus AS.<\/p>\n The contract is concluded when the order is placed and successful payment is confirmed. We email the order confirmation and the terms applying to that order. If payment fails or its status is unclear, contact us before paying again. If we cannot fulfil an order, we will notify the buyer promptly and refund the amount paid without undue delay.<\/p>\n Preparation depends on the total number of baubles: 1\u20134 \u2014 up to 3 working days; 5\u201310 \u2014 up to 5 working days.<\/strong> Orders above 10 baubles and their preparation time require agreement before ordering.<\/p>\n We use Estonian time (Europe\/Tallinn). If the order is placed and payment confirmed on a working day by 14:00 inclusive, that day is the first working day of preparation. If both steps are completed after 14:00 or on a non-working day, counting starts on the next working day. Working days are Monday to Friday, excluding Estonian public holidays. If ordering and payment confirmation happen at different times, the later event determines the start.<\/p>\n We deliver only within Estonia to Omniva, SmartPosti and DPD parcel lockers. Carrier transit time is additional to preparation time. The specific price and estimated transit time must be available before order confirmation; current information appears on the delivery page<\/a> and at checkout.<\/p>\n Delivery cost depends on the carrier. Delivery is free for orders with a goods value of \u20ac80 or more. The buyer is responsible for correct contact details and locker selection. Contact us about damage or delay; the seller will help resolve the issue. The risk of accidental loss or damage passes to the consumer when the goods are received.<\/p>\n Consumers may withdraw without giving a reason within 14 days of receiving the goods. We do not offer personalised products. Making or decorating a standard ornament by hand after an order does not by itself exclude this right.<\/p>\n Send an unambiguous withdrawal notice to info@finething.ee before the deadline. Use the example below or write in your own words; no reason is required.<\/p>\n You may also use the Withdraw from purchase<\/a> page. Review your details and select \u201cConfirm withdrawal\u201d. We record receipt time and email an acknowledgement containing the notice contents and date\/time to the address you provide; you can also download it immediately. No account or reason is required.<\/p>\n Send the goods to the return address above within 14 days of sending your withdrawal notice. The buyer pays the direct shipping costs of a standard return of goods without a defect. For defective or incorrect goods this rule does not replace statutory rights; the seller bears necessary justified costs of remedying non-conformity.<\/p>\n You may inspect the goods as you would in a shop. You may be responsible for diminished value caused by excessive handling; opening the packaging alone does not remove the withdrawal right. Pack fragile ornaments securely for return.<\/p>\n We refund within 14 days of receiving the withdrawal notice, including the cost of the least expensive standard delivery method offered for a withdrawal from the entire purchase. Extra charges for a more expensive delivery method are not refunded. We may withhold the refund until we receive the goods or evidence of dispatch, whichever comes first. We use the original payment method unless another method is agreed without additional costs to the buyer.<\/p>\n To: A Fine Thing O\u00dc, info@finething.ee, address above. The seller is responsible as provided by law for non-conformity that becomes apparent within two years of delivery. This is not an additional commercial guarantee. Report defects promptly and, as a consumer, within two months of discovery to info@finething.ee. Include order details, a description and a photo if possible; a photo is not a condition for submitting a complaint.<\/p>\n We respond to written complaints within 15 days. Subject to the conditions set by law, consumers may request repair or replacement, a price reduction or termination. Expiry of the 14-day withdrawal period does not end statutory rights concerning defects.<\/p>\n1. Seller and prices<\/h2>\n
2. Orders and payment<\/h2>\n
3. Order preparation<\/h2>\n
4. Delivery<\/h2>\n
5. The consumer\u2019s 14-day withdrawal right<\/h2>\n
Example withdrawal notice<\/h3>\n
I withdraw from the purchase contract for the following goods: \u2026
Order number \/ order date: \u2026
Date received: \u2026
Name, address and contact for acknowledgement: \u2026
Date: \u2026
Signature only for paper submissions. Using this example is optional.<\/p>\n6. Defects and complaints<\/h2>\n
7. Data and disputes<\/h2>\n